Going to weigh the good, the ok, and the bad with an honest review and some closure at the end.The Good:Unity software does load custom graphics to the props pretty quickly when it works.DHL didn't charge me anything extra when I signed for the package delivery.The Ok:Customer service was responsive when I opened my ticket for a refund for the 144 HD; I was initially going to go with a different company after reading some of the durability reviews here, but...The Bad:They shipped the order anyways instead of going with my request and concerns. They have not yet honored their refund policy, and I've requested a refund several times.Complicated shipping- The company HQ is in Moscow and that isn't something I knew about before i clicked buy, there's no FedEx shipping due to ongoing sanctions. You're going to be going through DHL Express. If you're in the US, it likely takes 9-12 days for it to get to you. Both times that DHL tried to deliver I received no phone call, no SMS contact, and they'll only deliver if you sign for it. The DHL delivery app did not have real time truck tracking-- the website said it would be delivered at 9pm, but they knocked on the door at 2pm on the second delivery attempt.The nearest DHL is a 45 min drive away, Ignis is asking me to ship the defective prop back but they have not provided a shipping label and DHL will not take it without one provided by Ignis' account number because Ignis are authorized to ship lithium batteries overseas, but I am not. My lowest quote to ship was $325, but Ignis won't reimburse the shipping if its more than 30% of the product value. - My prop didn't come with a manual, it was packed loosely in a box with some shrink wrap around the props. I think it was damaged going through customs because one of the LED lights in the middle of one of the sticks is dead and its very noticeable when spinning the patterns.- The warranty period for Ignis props is rather short at 1 year. I don't know if they honor the 15 day money back statement on their website at this time, as the quick response was to offer me a replacement prop, they have yet to provide a shipping label.Outdated port, barebones software, and what are these prop handles?- The charge port is Micro USB-B, but, we're living in 2024. USB-C has been the tech standard for ten years and is in everything from old GoPros to modern smart phones. I'd hope at this price point that modern USB C ports would be integrated into high-end props but it currently isn't the situation at Ignis.- The Ignis Unity software is pretty terrible. I was getting a 'With error: T 1, T 2, T 3' error when clicking Upload All for one of the sticks. Some of the graphics don't work and just show white-- and so, to fix it, I cleared Device Memory for that stick. This wiped all the default patterns off of it, but fixed the image display issue. It doesn't connect to the software wirelessly via Bluetooth, and there's no live preview for what it will look like when it is spinning.- As far as functionality/driver support for Ignis props, on PC, connecting the props to the computer with a Micro USB B data cable won't pop up file folders--the device file structure is fully locked down and displays as a serial port connection.- The Ignis Pixel android app won't pair with the props. So I can't track my rotations or adjust the brightness on a whim as advertised.- The digital manual pdf says there's no brightness menu built into the 144 HD. (The 144 HD isn't even mentioned in the manual.)- Handles are thick finger straps attached to a D ring connected to a small swivel on a tether, sometimes the swivel might snag at the corners of the D ring during a spin and that pushes the ring into the top of my finger and I'm not really used to that. The handles caused chaffing at the top of my middle finger at the joint when spinning the props. I prefer a standard whole hand loop handle and a O ring attached to a swivel & tether for prop spinning.The biggest problem is logistics for repairs:If you ever need repairs for your props, you're going to be paying an arm and leg for it in shipping, if you can even ship it in the first place. Even if Ignis claims they have warranty, the shipping costs for mailing a lithium battery overseas is going to be expensive + you will need lithium battery labels.There is a big difference from being a European that can use ground shipping services and being an American that has to ship overseas, which will utilize air.Ignis has asked to not insure the package as well, because customs will charge them 30% of the item's value. DHL says I can't ship it back without them providing a label from Ignis and additional paperwork for the lithium batteries, but even if i could, they're quoting me $300+.Simply having an RMA facility in the US would solve a lot of this issue for them.
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