Review Time
Be careful! This company hides its origin until your package hits customs. Their website has a .com domain and a Miami phone number, making you believe it's a Western business. In reality, they ship directly from Moscow, Russia.
As a customer in Finland, I was shocked to find out I had to pay an extra 75€ in customs duties and VAT because of this lack of transparency. But even worse is the ethical side: by hiding their Russian origin, they trick customers into paying taxes that support the Russian regime and the war in Ukraine.
If you care about where your money goes and you don't want to support the war or deal with massive unexpected fees, stay away from this company. Pure deception and zero transparency.
Be careful! This company hides its origin until your package hits customs. Their website has a .com domain and a Miami phone number, making you believe it's a Western business. In reality, they ship directly from Moscow, Russia.As a customer in Finland, I was shocked to find out I had to pay an extra 75€ in customs duties and VAT because of this lack of transparency. But even worse is the ethical side: by hiding their Russian origin, they trick customers into paying taxes that support the Russian regime and the war in Ukraine.If you care about where your money goes and you don't want to support the war or deal with massive unexpected fees, stay away from this company. Pure deception and zero transparency.
I accidentally made a mistake on my order, and I was quickly supported by Nick and the rest of the staff to fix it before it shipped. I’ve been waiting two years to make this purchase, so it was a big deal for me, and they handled everything with care. I’m incredibly thankful for the quick, easy help and refund. Very impressed by the fast response and accurate handling. Thank you, Nick! I’m so excited for my pixel poi.
I can’t rave enough about IgnisPixel.com – it’s an absolute game-changer for anyone into flow arts, juggling, or rhythmic gymnastics! As a passionate poi spinner and occasional juggler, I’ve been hunting for high-quality LED props that actually let me showcase my creativity on stage, and Ignis Pixel delivered way beyond expectations.I snagged a set of Ignis 144 HD LED Poi for around $995 (with a sweet 10% discount that popped up at checkout), and from unboxing to my first nighttime performance, it was pure magic. The high-resolution display is insanely sharp – I uploaded custom graphics via their intuitive Windows software (super easy drag-and-drop), and watching my designs glow edge-to-edge while spinning was mesmerizing. No lag, no glitches; these bad boys are bright enough to steal the show even in broad daylight demos. Plus, the mobile app integration for quick uploads on the go? Genius – I tweaked a pattern right before a beach gig and it synced flawlessly.What really sets Ignis Pixel apart is their commitment to quality and customer care. The 2-year warranty on the HD series gave me total peace of mind (and they’ve got a rock-solid price match policy too – I felt like I got VIP treatment). Shipping was lightning-fast from their US base, and they threw in a free branded t-shirt just because I ordered within 24 hours. Their English-speaking support team was a lifesaver when I had a quick question about software compatibility – prompt email response and even offered a callback!If you’re tired of basic, low-res glow toys, IgnisPixel.com is your upgrade. They’ve got everything from poi and fans to dragon staffs and jump ropes, all customizable and built to last. This isn’t just equipment; it’s a creative toolkit that elevates your flow. Highly recommend – five stars aren’t enough! Can’t wait to grab their JellyPoi next. Keep shining, Ignis! 🌟
My Jelly Poi 24 bricked into bright white on the update, the app asks you to make this update when you try to load a timeline from the android app. THis is before I got to spin them in front of people even once. One poi is stuck on pure white and I got to spin them 8 minutes before they broke according ot the app. WIll update when I hear back from them? HERE ARE INSTRUCTIONS TO FIX THEM - Ignis Pixel Team commented:HelloTo resolve the situation, do the following:Connect your poi to the charger.In the application, tap on the device icon and select the settings from the drop-down list.In the dialog that opens, click update.Wait for the device to enter the firmware mode. At this moment, the device may have an indication of three white dots and it will disconnect and reconnect to the mobile and application itself.Wait until the firmware process starts (about 10 seconds) and then cancel it.Disconnect poi from charging and close the mobile application.Connect your poi to the charger and open the mobile application.Since there is no firmware on the device, you will need to specify the required one for the application. If you seen three white dots, then select “JellyPoi 24” from the list. If not then select “JellyPoi 24 I”.Wait for the firmware and the device should now function normally.
Honestly, I have been so impressed with the Jelly Poi itself, but even more so with the customer service provided by Liliya and the support team. Initially, my poi had dead zones, which I was very concerned about. However, I contacted the Ignis Pixel support team within 15 days of purchase, and they managed to exchange my prop with a brand new one, as I had sent the previous prop to them in Estonia. They even refunded me the shipping cost for the returned POI. I thought of giving a decent review, as they really deserve it. Thanks so much, and to many more spinning and flowing.
Awful customer care, faulty products and the software is full of bugs. New software is not compatible with Apple Mac. Customer service is slow and unhelpful. Really frustrating, especially trying to prepare for gigs and letting clients down because of low quality equipment and unreliable software. Save your money and spend it elsewhere.
Going to weigh the good, the ok, and the bad with an honest review and some closure at the end.The Good:Unity software does load custom graphics to the props pretty quickly when it works.DHL didn't charge me anything extra when I signed for the package delivery.The Ok:Customer service was responsive when I opened my ticket for a refund for the 144 HD; I was initially going to go with a different company after reading some of the durability reviews here, but...The Bad:They shipped the order anyways instead of going with my request and concerns. They have not yet honored their refund policy, and I've requested a refund several times.Complicated shipping- The company HQ is in Moscow and that isn't something I knew about before i clicked buy, there's no FedEx shipping due to ongoing sanctions. You're going to be going through DHL Express. If you're in the US, it likely takes 9-12 days for it to get to you. Both times that DHL tried to deliver I received no phone call, no SMS contact, and they'll only deliver if you sign for it. The DHL delivery app did not have real time truck tracking-- the website said it would be delivered at 9pm, but they knocked on the door at 2pm on the second delivery attempt.The nearest DHL is a 45 min drive away, Ignis is asking me to ship the defective prop back but they have not provided a shipping label and DHL will not take it without one provided by Ignis' account number because Ignis are authorized to ship lithium batteries overseas, but I am not. My lowest quote to ship was $325, but Ignis won't reimburse the shipping if its more than 30% of the product value. - My prop didn't come with a manual, it was packed loosely in a box with some shrink wrap around the props. I think it was damaged going through customs because one of the LED lights in the middle of one of the sticks is dead and its very noticeable when spinning the patterns.- The warranty period for Ignis props is rather short at 1 year. I don't know if they honor the 15 day money back statement on their website at this time, as the quick response was to offer me a replacement prop, they have yet to provide a shipping label.Outdated port, barebones software, and what are these prop handles?- The charge port is Micro USB-B, but, we're living in 2024. USB-C has been the tech standard for ten years and is in everything from old GoPros to modern smart phones. I'd hope at this price point that modern USB C ports would be integrated into high-end props but it currently isn't the situation at Ignis.- The Ignis Unity software is pretty terrible. I was getting a 'With error: T 1, T 2, T 3' error when clicking Upload All for one of the sticks. Some of the graphics don't work and just show white-- and so, to fix it, I cleared Device Memory for that stick. This wiped all the default patterns off of it, but fixed the image display issue. It doesn't connect to the software wirelessly via Bluetooth, and there's no live preview for what it will look like when it is spinning.- As far as functionality/driver support for Ignis props, on PC, connecting the props to the computer with a Micro USB B data cable won't pop up file folders--the device file structure is fully locked down and displays as a serial port connection.- The Ignis Pixel android app won't pair with the props. So I can't track my rotations or adjust the brightness on a whim as advertised.- The digital manual pdf says there's no brightness menu built into the 144 HD. (The 144 HD isn't even mentioned in the manual.)- Handles are thick finger straps attached to a D ring connected to a small swivel on a tether, sometimes the swivel might snag at the corners of the D ring during a spin and that pushes the ring into the top of my finger and I'm not really used to that. The handles caused chaffing at the top of my middle finger at the joint when spinning the props. I prefer a standard whole hand loop handle and a O ring attached to a swivel & tether for prop spinning.The biggest problem is logistics for repairs:If you ever need repairs for your props, you're going to be paying an arm and leg for it in shipping, if you can even ship it in the first place. Even if Ignis claims they have warranty, the shipping costs for mailing a lithium battery overseas is going to be expensive + you will need lithium battery labels.There is a big difference from being a European that can use ground shipping services and being an American that has to ship overseas, which will utilize air.Ignis has asked to not insure the package as well, because customs will charge them 30% of the item's value. DHL says I can't ship it back without them providing a label from Ignis and additional paperwork for the lithium batteries, but even if i could, they're quoting me $300+.Simply having an RMA facility in the US would solve a lot of this issue for them.
Thinking about an Ignus Pixel LED dragon? Think very hard. Just wanted to let everyone know the problems I’m having with my ignus dragon staff so that you are aware if going there. The LEDs are probs the best effects I’ve seen and that’s what’s draws you in. Unfortunately the good kinda stops there. The hubs are flimsy plastic attachments that easily thread. The staff poorly designed two piece and unlocks during flow so you need to micro adjust all the time to stop it unspinning, my hub ends were misaligned when in lock position, and because is a two piece collapsable there is approx 4cm of shiny electrical tape right at the centre point which wants to slip down your arm or slide when you doing pivot work there. The centrally placed lock mechanism is compromised by the friction of any centre spin work you do. Sooo gutted. Saved up so much money for a crappy prop. Was onto them straight away for replacement staff but it’s been two months waiting now for the replacement. Little over it… damn thing cost me nearly $2000 AUD. Be warned… Update: Ignus have advised me they have replaced the slippery electrical tape with a contact cloth tape (black colour so now no visual centre point), have agreed to refund the $256 it took me to return the faulty staff to Estonia, and have updated my 32 to a Bluetooth capable model as way of making good on my bad experience. I’m yet to see if the lock mechanism holds up on the new staff as it failed on my return model. They are charging me $50 for some spare hubs because if this staff fails I’m going to try and fit on a three worlds staff which will overcome staff problems immeadiately. Based on my feedback and advice they have also advised they are working on a new three piece carbon staff which should be available early 2025. Unfortunately I don’t want to wait till March for the improved staff design, having had an unusable staff already since my outlay in July. And they are not willing to send the new staff piece to me for free (to honour my redesign advice input) once it become available to public next year. I’ve still to receive the replacement and will update accordingly when I do.
I’ve bought Juggling Clubs 72 HD. I use them all the time. They look great! The weight is perfect. The reactions from the audience are also great! They have never seen awesome clubs like these before! De app is also easy to use! I can upload pictures (logo’s) on the clubs!
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