I essentially lost $900. I inquired with customer service about the remaining playthrough required for my bonus funds. They informed me there was no bonus money, only play money. Being new to the platform, I asked them three times if I could cash it out after playing through, and they firmly stated it wasn't possible. An hour later, a friend successfully cashed out their bonus. When I pointed out the misinformation from customer service, all I received was an apology and a generic response about valuing feedback. There was no effort to rectify the situation. Unfortunately, I had to seek alternatives, as I had enjoyed the platform until this incident.
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