ignitioncasino.eu

Response to Previous Comments

This is a response to the previous comments. I never claimed that personal accounts could be manipulated or that gameplay could be altered. You mentioned that your distributor determines the RTP percentage, which is true and aligns with what I indicated in my review. I referred to your distributors, who developed software allowing for three RTP percentage options. However, you chose the lowest payback percentage. It's amusing that you stated some games are unavailable due to connection issues; that doesn't seem logical. If you can connect to your site, it's hard to believe only some games are accessible while others are not. It likely has more to do with those games being replaced with new RTP percentages, which are disappointing. I'm also frustrated about the recent slot you introduced called "Mad Slots." It was relatively new and had the potential for significant payouts on small wagers, yet you removed it as well. Additionally, I discussed my experience with Blackjack in the forum and faced a ban. It's ironic that I changed my strategy because I suspect the cards are manipulated based on player counts. When I decided to hit on a 17, the screen prompted me for confirmation, which I accepted, but it ignored my request and moved to the next hand. The next card was a three. I reached out in chat to express my desire to hit, but they ignored me for multiple hands until a supervisor said they would investigate, yet I never received a follow-up. Instead, I was removed from the Blackjack room and subsequently banned from the forum. This demonstrates that you didn't engage with my review, as your response failed to address my concerns. It appears to be a generic automated reply to customer complaints. Please return to your previous standards; the direction you’re heading is concerning.

Date of experience: Jan 11, 2026