I ordered gifts for my wife, and it has now been two days past the promised delivery date with no delivery in sight.
Despite repeatedly following up on their WhatsApp support number, the order remains undelivered. My order number is 11203482ZDt.
What’s more frustrating is that customer support appears to be fully automated. They keep sending the same “proof of delivery” image with a vague line marked on it and ask me to check with neighbors. I have clearly requested — at least five times — that they call the recipient directly, yet no one has made a single attempt to contact her.
This has been stressful, unprofessional, and completely unacceptable, especially when the order was meant to be a gift.
I expected better communication and accountability.
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