I ordered aids from IHearmore at a cost of £197+£24 extended guarantee. After weeks of waiting I did not receive the aids. Contacted ELENA by email and she said they were on the way. After a few weeks they still had not arrived. Contacted Elena again and said I was not satisfied so I wanted a full Refund of £221 which she said she would action straight away. After more weeks I had still not received either the aids or the refund. I then contacted my Credit Card provider and they refunded my £221 immediately and stated they would continue pursuing the £221. I have since heard from my Credit Card company a they say that SP IHearmore are challenging the refund. The Credit Card company stated they have sufficient information regarding this case and will continue recovering the £221. At 89 years old I deeply appreciate my Credit Card company’s help.
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