The product didn't work and I was offered a 50% refund if I didn't want to pay the cost to return them. That was months ago and despite many promises that the refund was waiting processing absolutely nothing and now the emails are being ignored completely. 100% SCAM!20/08/2025Thanks for your message, and apologies for the confusion in my last reply. I can confirm we agreed on a 50% refund with no return required. To process this, could you please provide either the last 4 digits of the card you used for the purchase, or your bank details (account number and sort code) so we can ensure the refund is issued securely to the correct account? Once I have these details, I’ll make sure your refund is processed without further delay. Best regards,ElenaCustomer Support Team.
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