I ordered a new boiler online and found the method of communication very quick and efficient with friendly customer services operatives.
And that's where the happy customer experience ended.
The first installation date was delayed by 5 days with our LPG supply stated as the reason as it needed a more specialist installer.
OK, the evening before the second installation day I received a message that it would be delayed by a further 5 days. So I called iHeat to ask why and didn't get a reason, but that it would definitely be on the 3rd date that they'd agreed.
So on the evening of the 3rd agreed installation date I received a phone call assuring me that the installation was on track and it was supported by a confirmation giving the engineer's name and an early installation time.
So on the 3rd installation date we ensured that the heating was off and cool and we waited..... And waited. When the 2.5hr arrival time window had passed, and was then an hour past that I called to ask for an eta. Bizarrely the customer services operative immediately tried to rebook to a 4th installation date. When I asked why, and had they contacted the engineer for an update, she said that she couldn't get hold of him, so just to be sure she wanted to rebook. I asked was it standard practice to contact engineers before an installation and was met with silence.
So, in a nutshell, shocking treatment of a customer. 3 lost days that I'd taken off for the 3 agreed installation date and lies......
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