I woke up last Sunday to find no working central heating. I contacted iHeat the following day, expecting them to effect a repair under their warranty terms (not available on a Sunday)and was advised that the problem was with my smart home system and I should get an electrician out to fix it.
So, I paid the call out fee for my homeservice company and their engineer arrived yesterday (Tuesday) and declared the fault was in fact with the boiler and as it was unsafe he turned it off completely. So now we have no heat and no hot water. The engineer told me that everything would be sorted and I would get a call to let me know when the Worcester Bosch engineer would visit. No such phone call received yesterday.
Late this morning (Wednesday) I took a phone call from iHeat telling me I would have to arrange a Worcester Bosch visit myself. So that's another day wasted, no chance of an appointment today of course.
To say I feel totally abandoned by iHeat would be an understatement.
Just be warned if considering this company to replace your boiler they don't actually give a flying "F" for you as a customer once they have your money.
5 days with no heating in Winter is no fun, especially as in our late 70's we do feel the cold.
I messaged Worcester Bosch and they will be attending tomorrow.
Claim your business profile now and gain access to all features and respond to customer reviews.
