Website is a complete crap.
After years of ordering from iHerb got suddenly a message that my phone number in the delivery address is wrong. It took me a while to understand that it doesn't like the country code with plus as a prefix. It has to be just zero now. Looks like not a big issue, so I retype the phone number putting zero instead of a country code, click Save and got a message that now your delivery address is changed, so you have to retype your credit card number. So, should be also easy, right? I see the red field, where I need to retype it, try to click on it (actually press with a finger on my iPad), but nothing happens. The problem was that we open the website on iPad in portrait mode and it this mode the field for the number is too much cropped, so it is not clickable anymore. Again it took us a while to realize where the problem is and turn iPad to landscape mode. Then iHerb tried to re-authorize my credit card (even though it was still the same card), but somehow did not use the 3DS thing, so it got rejected by my bank.
At the end a simple thing such as to finalize the purchase took almost half an hour. And it is just because someone decided that the phone number can't contain country code anymore.
Dear iHerb, PLEASE, STOP MESSING WITH THE BACKEND! LEAVE ALL AS IT IS, PLEASE!
I would wish a frontend could be improved (e.g. proper support of portrait mode on iPad), but I'm afraid that you'll do it even worse.
Claim your business profile now and gain access to all features and respond to customer reviews.
Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.See more
