Review Time
Undercooked food, dirty silverware and table, asked for no onions got more onions than anything else. Got told the cook was in a mood, other tables not cleaned, trash overflowing. Manager refused to see us.
Avoiding strongly advised.
I visited the UCF location # 36-211 this am and my server, the ONLY person I saw on the floor was Ethiana. SHE is the only reason I gave 3 stars instead of just 1. And to be fair, I don't know if the restaurant was short-handed, if the manager on duty was filling in the back doing prep or helping cook, but she was the only one I saw running around, greeting and seating guest, taking orders, getting food out and trying to do the bests she could while not showing any frustration and always keeping a great attitude and smiling.
Having been a manager in both fast food and full service restaurants in the 90s, I know what it is like to be short-handed and not have people show up for worth. I would have been rolling back my sleeves, filling in to prep, cook, serve, refill drinks, seat guests, buss tables or do whatever was necessary to expedite and make the guest experience the best possible. I watched as Ethiana greeted guest at both entrances and ran around doing everything on the guest floor. At this pace she easily does 30K steps a day.
I sure hope she is going to school because she will make a great leader, trainer, operations manager, or executive leading my example. Hats off to the young lady from a person who "gets it" which is why I tipped way above the 20%. You did an outstanding job and remained calm, cool, and collected while under fire and when I asked if she was the only server on duty, she didn't b*t*h, complain, make excuses or place blame on her team or management. She simply said the other server will be here in a moment.
I am leaving this on Trust Pilot because I don't trust Google or Yelp reviews. But I sure hope management of this corporation (not just location) see it and take good care of you. You would make an excellent leader in hospitality, healthcare or ANY other field that interests you.
I visited for breakfast, and it was truly exceptional. The staff was incredibly attentive, my meal arrived hot and delicious, and it was served promptly. I look forward to returning to this place soon. Thank you for a great experience! ☺️
I ordered the chicken spinach crêpe for delivery through GrubHub; but where was the chicken? The crêpes were so flat, the majority of what I had was spinach and cheese. Years ago this was my favorite meal and I decided to try it again after ordering it in Maui in August, and they served it the way it was originally served with “chicken”, spinach with hollandaise sauce. Unfortunately, again here in Utah I was disappointed when my order arrived and it was so flat there was virtually no chicken to find…waste of money. I had to add my own chicken. I’m giving it two stars because the overall flavor was the same as the original. Another restaurant that will probably soon bite the dust, because of their poor quality and service.
My daughter and I went for breakfast this morning. I ordered online was supposed to pick it up at 11:12 AM by 1120. No employee had come out of the car to go to assist so I walked inside. It took me 10 more minutes to get somebody to help me to get my order my order along with two other orders were sitting on a shelf not on a warmer so no wonder why my food was cold when I received it. I ordered the ham and cheese omelette with pancakes. I also ordered a short stack of pancakes with a double order of bacon. I did not receive the pancakes with the omelette, and I only received one order of bacon instead of two and it was almost not cooked. after noticing my order was wrong I went back inside to get my missing items and could not be helped so I ended up leaving. I went home pulled frozen pancakes out of my freezer. Microwave them to eat with my omelette and throw my uncooked bacon in the microwave, so my daughter could eat it along with heating up her pancakes as the butter would not even melt on them. I love IHOP. I drive 45 minutes once a week to eat it. I am very disappointed with the one in Murray Kentucky. I had high hopes with the merge with Applebee’s, very upsetting. I feel it was rushed and a lot of training should’ve been done before they opened. I’m waiting to receive a call back on my order although I’m sure that will probably never come. Please get it together!!!!
I am having a Mexican tres leches pancake moment right now and Ihop is my weekly spot . I always order the pancakes and make it a combo . The food is always really good, especially the pancakes !!!! I am happy with the service I get from the people who work there , it’s usually always quick and friendly . It can get pretty crowded on sundays but that’s to be expected. I haven’t strayed too far from the pancakes recently but I plan to go in for the chicken and waffles next . Or maybe chicken and pancakes and I will upgrade them to tres leches !
This evening, I took my Wife on a dinner date to IHOP. Our waitress Deziraye made our evening so enjoyable. Deziraye new the menu and all the items, helped us. Her personality is just what all IHOP's need. She took a selfie for us. The food came out hot and delicious just as we ordered. We will be returning for future dates.
No green vegetable available as side - only fries or mashed potatoes. The mashed potatoes were a pureed mess. The t-bone steak was rubbery and had little taste. My wife's shrimp was good as was my daughter's huge omelet, which she said was delicious. Our server was very good and apologized for the lack of the normal broccoli. He suggested a side salad only to find out that the kitchen said those were not available.
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