My daughter and I went for breakfast this morning. I ordered online was supposed to pick it up at 11:12 AM by 1120. No employee had come out of the car to go to assist so I walked inside. It took me 10 more minutes to get somebody to help me to get my order my order along with two other orders were sitting on a shelf not on a warmer so no wonder why my food was cold when I received it. I ordered the ham and cheese omelette with pancakes. I also ordered a short stack of pancakes with a double order of bacon. I did not receive the pancakes with the omelette, and I only received one order of bacon instead of two and it was almost not cooked. after noticing my order was wrong I went back inside to get my missing items and could not be helped so I ended up leaving. I went home pulled frozen pancakes out of my freezer. Microwave them to eat with my omelette and throw my uncooked bacon in the microwave, so my daughter could eat it along with heating up her pancakes as the butter would not even melt on them. I love IHOP. I drive 45 minutes once a week to eat it. I am very disappointed with the one in Murray Kentucky. I had high hopes with the merge with Applebee’s, very upsetting. I feel it was rushed and a lot of training should’ve been done before they opened. I’m waiting to receive a call back on my order although I’m sure that will probably never come. Please get it together!!!!
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