I ordered two hoverboards and faced extremely poor customer service throughout. The product page was unclear, and when I tried to return one, they changed their mind and insisted both had to be sent back. It took over ten days and multiple emails to get return information, and their support was unhelpful. After returning the items unopened, they demanded additional payment for a replacement, and when I asked for a refund, they tried to charge me a handling fee that was not lawful. A full refund was only issued after I threatened to escalate the matter. I advise others to be cautious as the return process was slow and filled with obstacles.
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iHoverboard is a specialist electric mobility retailer, stocking market-leading ranges of hoverboards, electric scooters, and accessories. We are driven by our desire to provide outstanding customer service in the emerging electric mobility industry, offering expert support and advice when our customers need it.
We want to ensure that we serve you as well as we can while continually improving our service, which is why your honest Trustpilot review is incredibly valuable to us.See more
