My parents have spent a lot of money having their annexe built to a specification that will meet their requirements both now and in the future. iHus gave my parents a number of promises when they had been let down by another annexe company and the annexe was constructed to a pretty decent standard. The problems started to occur after they had been living in it for a while, faulty fridge, windows etc but I will give iHus some credit, they did rectify these. The most recent and biggest issue has been the japense style shower toilet... My parents specified that they wanted a Geberit toilet because of their reliability and maintenance portfolio. This was itemised in the contract as a 'Wall hung Geberit smart toilet'. Fast forward to 18 months later and the toilet has a fault. An engineer has been out, no one can fix it and it turns out that iHus actually supplied a Geberit flush plate and a cheaper toilet. There has been a lot of back and forth on this and iHus are adamant that they have fulfilled their contractual obligations and have supplied the correct toilet and that a Geberit one was never promised. Even their staff have admitted that they have made an error but their Assistant Chief Operations Officer seems to be completely blinded by the clear and obvious error. He even had the audacity to offer to fit the correct toilet at an additional cost. I am left completely and utterly speechless by their lack of accountability in this matter and would advise anyone considering them to give them a wide berth.Oh and today our link to the contract is no longer working. Coincidence? I think not!
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iHus has been delighting families in the UK for 20 years, giving individuals the freedom of detached living while bringing generations together through multigenerational homes. With over 500 iHus annexes to our name, we’re specialists at what we do.
From our very first project, we’ve focused on designing annexes that help families stay close while maintaining independence.
We’re more than just construction – we care and create homes that support life’s transitions with the same time and thought we’d give to our own families.See more
