Review Time
From start to finish iHus were there, to advise and help, through planning to the final build.
The builders were clean, polite and very helpful, throughout the build. We have now been in our annexe over 2 years and could not be happier. iHus also have an app to help with maintenance etc.
All in all, a first class company to deal with
From start to finish iHus were there, to advise and help, through planning to the final build.The builders were clean, polite and very helpful, throughout the build. We have now been in our annexe over 2 years and could not be happier. iHus also have an app to help with maintenance etc.All in all, a first class company to deal with
I’ve had a really positive experience with IHUS from the very beginning. The team were kind, patient, and supportive throughout the whole process, especially when things weren’t completely straightforward.What truly stands out is their aftercare. Even 18 months after the annexe was completed, they are still there to support me with any issues, which says a lot about how much they genuinely care. It never felt like I was just another project — they really do support their customers from start to finish and beyond.I wouldn’t hesitate to recommend IHUS to anyone looking for a company that truly puts people first.
My parents have spent a lot of money having their annexe built to a specification that will meet their requirements both now and in the future. iHus gave my parents a number of promises when they had been let down by another annexe company and the annexe was constructed to a pretty decent standard. The problems started to occur after they had been living in it for a while, faulty fridge, windows etc but I will give iHus some credit, they did rectify these. The most recent and biggest issue has been the japense style shower toilet... My parents specified that they wanted a Geberit toilet because of their reliability and maintenance portfolio. This was itemised in the contract as a 'Wall hung Geberit smart toilet'. Fast forward to 18 months later and the toilet has a fault. An engineer has been out, no one can fix it and it turns out that iHus actually supplied a Geberit flush plate and a cheaper toilet. There has been a lot of back and forth on this and iHus are adamant that they have fulfilled their contractual obligations and have supplied the correct toilet and that a Geberit one was never promised. Even their staff have admitted that they have made an error but their Assistant Chief Operations Officer seems to be completely blinded by the clear and obvious error. He even had the audacity to offer to fit the correct toilet at an additional cost. I am left completely and utterly speechless by their lack of accountability in this matter and would advise anyone considering them to give them a wide berth.Oh and today our link to the contract is no longer working. Coincidence? I think not!
Moved into our annex 3 years ago this month (Jan 2026) and we couldn't be happier. Thinking back to the build the process was managed very well by the team at IHUS and even now after 3 year's they have been helpful when needed. The build was marred by atrocious wet weather but the team turned up every day to complete the build. Shout outs to Jan and the team in customer service, the planning department who made the process less stressful than normal, the contractors and everyone from start to finish.
Our experience with iHus has been first class in every way. From the outset they have been nothing but professional, nothing was to much trouble, and although we had very specific needs for our Annexe, having planned it for a long period of time, every suggestion was taken on board and dealt with to suit our needs. The build teams were always prompt and professional and the customer service team were excellent, always there when we needed them. The whole project was delivered on time and completed in the worst conditions. We would have no hesitation in recommending iHus to anyone considering going down the Annexe route.
Moving into and living in my I Hus annexe has been a blessing in so many ways.I am now just next door to my daughter her husband and my two beautiful granddaughters.Everyone at I Hus from the build team design and office staff have been so helpful and created a wonderful home where I feel at peace ,safe and so comfortable.I would recommend an I Hus annexe it’s the best decision my family and I have made
From going to look at someone's Annexe I was 'sold'! From planning, building and aftercare I can't praise them enough, nothing too much trouble. I only wish we had done it years ago. Now been here by family nearly 3 years and I'm still thrilled with it every day.
This annexe is wonderful. It suits all Jeanne's needs and brings her much closer to her grandchildren and great grandson whilst remaining very independent. iHus is a brilliant annexe building company and would highly recommend them if anyone is thinking of a granny annexe or just an annexe for a family member.
IHus help from the very beginning, from planning permissions, to sizes of annexe and layout. Every step is easy and guided by them.The build is quick and once you are in then snagging and follow ups are excellent.If we had room we would build another.Highly recommended
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iHus has been delighting families in the UK for 20 years, giving individuals the freedom of detached living while bringing generations together through multigenerational homes. With over 500 iHus annexes to our name, we’re specialists at what we do.
From our very first project, we’ve focused on designing annexes that help families stay close while maintaining independence.
We’re more than just construction – we care and create homes that support life’s transitions with the same time and thought we’d give to our own families.See more
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