Jack listened carefully to the issues I was having and very quickly identified and then solved the problem. He treated me with respect at each stage, ensuring I was following his instructions throughout.
He talked me through each stage, while I was on line, with patience and good knowledge of the issues I experienced. I did not feel rushed at any point in the conversation.
He also managed to help me on another unrelated problem I had experienced, and I gained some insight into the website which will help me in the future . Thank you, Jack.
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