Review Time
This morning, (26/2/26) I needed to talk to ii regarding changing my investment plan. I got through to Paul. He was friendly, efficient and able to navigate me through the process. He made the process extremely simple.
Ikenna
Was very patient as he talked me through the process of logging onto my account and withdrawing funds.
I also spoke with another gentleman 5 days ago who also was very knowledgeable and helpful.
Been on the call with a superb advisor Dean who has been really helpful and explained me the trading process along with any incurred fee in great detail.
Highly recomment to use ii for your savings and investment purposes.
Spoke with Mark from Manchester.
I contacted Interactive Investor support to lift a trading block on my account due to missing personal information. Mark was superb — clear, friendly, and straight to the point. He went above and beyond by checking with the back-office team immediately rather than passing me on to someone else. My call was also answered straight away.
Excellent customer service throughout.
I recently closed my account as I wasn't using it. I inadvertently had my funds transferred to an old, defunct bank account. Halle was very friendly, helpful and efficient in tracking the funds and arranging to transfer them to the correct bank account.
Terrible experience so far with II: requested to transfer my pension from AVIVA: two pots, two separate trasfers. The II portal only reflected one of them, but showed the total amount as a result with no apparent way of drilling into the details. The support line is not available on weekends altogether and discards you on weekdays after suggesting that you can request a call-back with no details on how to do so and with no chat functionality on the website. Tried to access the secure messages on Saturday and got "Back soon..."! It would not feel so bad if they at least told the customers how long the maintenance is going to take rather than just putting such unhelpful message... How did they get a customer service award totally escapes me - it does not really get any worse than this... Feels like a total scam!
My first call to ii today after recently transferring my S&S ISA to ii from another provider. My call was initially answered by Becky after a couple of minutes on hold. Becky dealt with my queries efficiently and politely and sensing i needed further help and guidance directed my call to Sean Kenny who provided the help and advice I required. Both were very helpful and patient with a newby to the platform.
I’ve been with ii for over 10yrs now and they never fail to amaze me. Their customer service is simply the best. Keeley has been providing excellent support and i always feel in safe hands with this company. I hope to introduce more and more friends to ii very soon. Keep up the good work. Regards, Tim Hughes
I was having problems with setting up my new Core package so contacted customer support for help. I spoke with Becky Boyce who was very patient and did resolve the problem. Becky reassured me that it was not my fault and that she has had quite a few members with the same issue.
Thank you Becky.
I would like to extend my heartfelt thanks to the representative for her assistance with my inquiry about recommendations from friends and family to the investment platform. She provided a detailed explanation and all the necessary information. I was genuinely impressed by her clarity and thoroughness.
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