I made an error on my pension lump sum withdrawal form. I phoned II first thing and spoke to a young lady called Lois. She couldn’t find my form on the system but listened when I explained my concerns. She took ownership of my bad admin, talked to the pensions team and called me back before 1000.Professional throughout and diligent she had answers to my questions and cancelled my botched form.That is first class service; by Lois and by II. It took 5 brokers before I got to II; they don’t meet any standard, they set the standard.
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