Name: ii.com
Telephone: 000000000
Rating: 4.9

Cynthia Tyler Guest

Mark S

Mark S. went above and beyond to help with my situation getting into my account! He was so patient and I’m telling you I have never seen it more professional person ever exhibit the professionalism and patience that he showed me. I have been so frustrated trying to get on this site and he took his time and we tried several times because I had misspelled the answer to one of the security questions, but he helped me through it and I can’t be more thankful to have reached someone like him on the phone. You are very, very lucky to have this man working for you because he did an outstanding job.

Date of experience: Oct 24, 2025

AW Guest

2 years ago

Admin Change

Sam was very helpful to resolve an ongoing banking issue with minimum fuss. Many thanks.

Date of experience: Oct 23, 2023

Monica Merrill Guest

3 years ago

Inability to log in to my account

Yesterday, I experienced a great deal of frustration trying to log in to my account, but without success!I telephoned customer services and spoke to an extremely knowledgable and helpful gentleman called Harris.He was very patient and empathetic and did his best to assist me, but told me that the problem needed further investigation. He said he would get back to me at a time of my choosing today, which he did. With the help of the IT team he was able to rectify the issue and assured me that the problem was not of my making! If you need any help, I can not recommend him more highly. He was a joy to work with, not always the case with companies these days. If you need help, ask for HARRIS ! Many thanks, Monica Merrill

Date of experience: Feb 16, 2023

Jayne Gould Guest

3 years ago

Those new ESSENTAIL service plans....

ii.co.uk have just released emails about new Essentail service plans for investing - cheaper ones - which i didn't quite understand. if you can get hold of Callum at their call centre he's pretty good at explaining.

Date of experience: Feb 05, 2023

Olusegun Obafemi Guest

3 years ago

Had an issue with account closures and…

Had an issue with account closures and spoke to Chloe B. She was very helpful and gave me all the information i required in a kind courteous and patient way. She even asked if there was anything else she could help with which helped me remember something else. Great service

Date of experience: Nov 16, 2022

Jeremy Alexander Guest

3 years ago

Cash Deposit Query

Farhana was clear and understood my concerns re a cash deposit that was not showing up on the system. She investigated and addressed my query efficiently and effectively within an acceptable period of time putting my mind at rest that the money hadn’t gone astray and would be dealt with manually.

Date of experience: Nov 04, 2022

John Guest

3 years ago

Great customer service and technical…

Great customer service and technical support from Bambi in helping sort out a series of queries on my II account. !st class

Date of experience: Nov 03, 2022

John Hannay Guest

3 years ago

Dan the man and Dan the other man.

Had an issue of my own doing resolved professionally and with good humour by the two Dan's. It is so unusual nowadays to have your call answered promptly and come away happy. This is my regular experience with ii.Thank you.

Date of experience: Nov 01, 2022

Philippe Carpentier Guest

3 years ago

II are always very helpful

II are always very helpful. I dealt with Farina who was very efficient and patient.

Date of experience: Oct 14, 2022

Hamlatta Mistry Guest

3 years ago

I had an Isa account which I needed…

I had an Isa account which I needed closing spoken with both Andrew Schofield and Michael excellent customer service resolved my queries quickly and were very friendly hard to receive good customer service these days