Terrible service, avoid at all costs. I signed up for a new high-speed plan but only received minimal speeds for weeks. Despite numerous calls to resolve the issue, I was told the problem was with the provider. After exhausting my patience, I decided to switch to another provider and haven’t experienced any issues since. The new provider has excellent customer service, unlike my previous experience. Save yourself the frustration and choose a different company!
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iiNet is an Australian Internet Service Provider and a leading challenger in the telecommunications market. With over 25 years of experience connecting Australians, customer service has always been our #1 focus.