Review Time
Be careful with iiNet, they take for ever to answer phone, put you on hold for mins-hrs. Plus when you change tarrif they say its customers job to close old plan that is BS.
I recently found out i was charged for new and old account, spoke to them last wednesday got told old account will be closed in 24-48 hrs, and will get a call to confirm. Still waiting for that call. I rang today got told same BS and the making excuses to return my money back which they charged wrongly beacause they hide from their job and responsibilities. Been 2 hours and still waiting to hear back from the manager to give me in writing when my money will be returned. I will be speaking to my lawyer for advice and seek route to take them to consumer rights court.
Be aware iinet staff service is horrible. My advice check your banks to see of you are getting charged twice.
AVOID IINET i will change service once my matter with them is dealt with
Iinet does not care for its customers.
After being with a reliable provider for 20 years, the current service has been a complete letdown. No callback as promised, and after two weeks of outages, I finally received a call from a representative who was difficult to understand. Despite their efforts, the issues persist, and I was told the problem was resolved, which it clearly isn't. I plan to switch providers as soon as I can. It's unfortunate for a service that once had such a dedicated customer base.
It's truly astonishing how inefficient this service is. My partner and I have been promised callbacks regarding a simple re-sign process, but nothing has happened after a week. The wait times are nearly 45 minutes, and when we do connect, the representatives are hard to understand or seem distracted. If I could rate this service lower, I would. It's absurd.
As a customer for over 20 years, I'm frustrated by the support I’m receiving. My wife's outdated phone number is preventing her from accessing her account, and while I need invoices, they can't email them due to verification issues. When I asked to speak to a manager, they were unavailable.
I started with a small, personalized service over 20 years ago, but since the takeover, my experience has been dreadful. Even after canceling my account, I was charged for an additional month. After multiple calls, I was promised a refund and told I could keep my old modem, only to receive contradictory requests later. The confusion and lack of communication make me question if anyone at the company is communicating with each other. It’s disheartening to see such a decline in service.
I've been a customer for over 20 years, but my wife's outdated phone number has caused issues with receiving login codes. I need invoice copies, but they refuse to email them due to verification problems, despite being able to send bills. When I asked for a manager, I was told they were too busy.
I was a loyal customer for years, but the service quality has plummeted. After being forced onto a new plan, my download speeds became erratic, making everyday tasks frustrating. After weeks of instability, I switched providers. Until this company improves its network, I recommend saving your money and looking elsewhere.
Terrible service, avoid at all costs. I signed up for a new high-speed plan but only received minimal speeds for weeks. Despite numerous calls to resolve the issue, I was told the problem was with the provider. After exhausting my patience, I decided to switch to another provider and haven’t experienced any issues since. The new provider has excellent customer service, unlike my previous experience. Save yourself the frustration and choose a different company!
After dealing with a compromised card, I needed to restore direct debits, which ranged from straightforward to extremely frustrating. This service was particularly difficult. After hours of navigating automated systems, I finally reached a representative who resolved my issue quickly. However, I continued to receive threatening emails about service suspension. The ongoing communication issues are concerning.
For the last few months, my experience with this service has been terrible. As someone who works from home, constant network failures have forced me to rely on my mobile hotspot. Despite paying a premium for the service, it just doesn't deliver anymore. I've been trying to reach billing support for days, but I keep getting put on hold.
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iiNet is an Australian Internet Service Provider and a leading challenger in the telecommunications market. With over 25 years of experience connecting Australians, customer service has always been our #1 focus.
