Been with iinet for years the speed, pricing, and service were good. Until today. We just recently relocated and everything is messy and busy so we can't really put our heads into everything. We had a connection for the past 2 days after we moved in and then suddenly connection was lost. I called and they informed me that we owed 0.99$ so they disconnected us. In a time like this, if they could do that with just a dollar owed, how much more if we missed the payment for a month or just a few days delayed? Where is the customer service iinet? Companies provide help/support/aids to their customers nowadays and this iinet, they can screw you for a 1$.
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iiNet is an Australian Internet Service Provider and a leading challenger in the telecommunications market. With over 25 years of experience connecting Australians, customer service has always been our #1 focus.