Since opening the account for an Ikea credit card it’s been a terrible experience. The latest episode is honestly the worst. So due to a tech glitch they didn’t collect the direct debit. Rather than proactively communicate that to customers they left us in limbo. Customer services were in the dark but put me through to payment support who informed me that they were aware of the problem and that I should make a manual payment, but they may try to collect the direct debit again. Because of my previous experience with them, I opted to wait and find out what they were planning and I’m pleased I did. Got a very standard message to say they would collect it again a few days later, problem resolved and they did take the full amount. My statement was later produced that showed interest payment (I pay in full every month). I phoned them up to query and was spoken to like a child like I didn’t understand how to use a credit card. Only after I raised it as a complaint it was looked at and lo and behold the advisor couldn’t work out why I had been charged interest either. I was told someone from finance would look at it and get back to me within the week. 3 weeks later and I’m still waiting for a response and I have called them every week to find out what is happening. They now know they’ve messed up AGAIN!! And looking to refund the interest due but it’s being worked through…all while my statement is about to be generated for another month with that interest still there. I’m honestly sick and tired of this sham of a company. Phoning them up, they don’t know what they are doing, dealing with the functionality of the tech and its shoddy at best. Want to pay them manually, then you can’t do that without needing to memorise account numbers and reference numbers because the payment through the app is not available. It’s from one bad experience to another with this joke of a company. If you’re in Ikea and you see them advertise the Ikea credit card…IGNORE IT!!! Go and get a 0% card off another bank who know what they are doing. For your sanity don’t engage with this company because you’ll regret it. God only knows why they were given a licence to operate in the UK for because they aren’t operating within the remit of it and at times completely avoiding its responsibility to the customer.
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