Review Time
Since opening the account for an Ikea credit card it’s been a terrible experience. The latest episode is honestly the worst. So due to a tech glitch they didn’t collect the direct debit. Rather than proactively communicate that to customers they left us in limbo. Customer services were in the dark but put me through to payment support who informed me that they were aware of the problem and that I should make a manual payment, but they may try to collect the direct debit again. Because of my previous experience with them, I opted to wait and find out what they were planning and I’m pleased I did. Got a very standard message to say they would collect it again a few days later, problem resolved and they did take the full amount. My statement was later produced that showed interest payment (I pay in full every month). I phoned them up to query and was spoken to like a child like I didn’t understand how to use a credit card. Only after I raised it as a complaint it was looked at and lo and behold the advisor couldn’t work out why I had been charged interest either. I was told someone from finance would look at it and get back to me within the week. 3 weeks later and I’m still waiting for a response and I have called them every week to find out what is happening. They now know they’ve messed up AGAIN!! And looking to refund the interest due but it’s being worked through…all while my statement is about to be generated for another month with that interest still there. I’m honestly sick and tired of this sham of a company. Phoning them up, they don’t know what they are doing, dealing with the functionality of the tech and its shoddy at best. Want to pay them manually, then you can’t do that without needing to memorise account numbers and reference numbers because the payment through the app is not available. It’s from one bad experience to another with this joke of a company. If you’re in Ikea and you see them advertise the Ikea credit card…IGNORE IT!!! Go and get a 0% card off another bank who know what they are doing. For your sanity don’t engage with this company because you’ll regret it. God only knows why they were given a licence to operate in the UK for because they aren’t operating within the remit of it and at times completely avoiding its responsibility to the customer.
Since opening the account for an Ikea credit card it’s been a terrible experience. The latest episode is honestly the worst. So due to a tech glitch they didn’t collect the direct debit. Rather than proactively communicate that to customers they left us in limbo. Customer services were in the dark but put me through to payment support who informed me that they were aware of the problem and that I should make a manual payment, but they may try to collect the direct debit again. Because of my previous experience with them, I opted to wait and find out what they were planning and I’m pleased I did. Got a very standard message to say they would collect it again a few days later, problem resolved and they did take the full amount. My statement was later produced that showed interest payment (I pay in full every month). I phoned them up to query and was spoken to like a child like I didn’t understand how to use a credit card. Only after I raised it as a complaint it was looked at and lo and behold the advisor couldn’t work out why I had been charged interest either. I was told someone from finance would look at it and get back to me within the week. 3 weeks later and I’m still waiting for a response and I have called them every week to find out what is happening. They now know they’ve messed up AGAIN!! And looking to refund the interest due but it’s being worked through…all while my statement is about to be generated for another month with that interest still there. I’m honestly sick and tired of this sham of a company. Phoning them up, they don’t know what they are doing, dealing with the functionality of the tech and its shoddy at best. Want to pay them manually, then you can’t do that without needing to memorise account numbers and reference numbers because the payment through the app is not available. It’s from one bad experience to another with this joke of a company. If you’re in Ikea and you see them advertise the Ikea credit card…IGNORE IT!!! Go and get a 0% card off another bank who know what they are doing. For your sanity don’t engage with this company because you’ll regret it. God only knows why they were given a licence to operate in the UK for because they aren’t operating within the remit of it and at times completely avoiding its responsibility to the customer.
I am extremely disappointed with the financing process handled by Ikano Bank.I initially applied for an IKEA credit card in store at Oxford Street, as no one clearly explained that a loan would be the proper 0% finance option. The credit card carries 23% interest, and instalments are only potentially offered after purchase — which is very misleading when you are expecting structured finance.Despite having an excellent credit history of over 25 years and a very strong Experian report, my credit card application was rejected.The following day, I applied from home for the minimum loan and was approved immediately. However, the next morning I received an email stating that my date of birth allegedly did not match their records and that I needed to apply again. I was very surprised, as I always double-check my personal details carefully.When I reapplied, I was rejected.How can someone be approved one day and rejected the next for the same information? The process feels inconsistent and unreliable, and it raises serious concerns about the accuracy of the decision-making system.Very disappointing and frustrating experience.
Going to close account as quickly as possible. Awful customer service.They had an issue, but knowing this didnt bother telling customers. This involved them not taking the DD and the app sending a demand for payment. After calling my bank it was confirmed they hadnt even requested the DD payment. All of this would have been fine if they had immediately sent an email to customers explaining. I called customer service and they were useless. Couldn't tell me anything. After making the payment demanded I didnt want to be charged twice. They couldn't confirm anything just said they had only known about it for a couple of hours (so definitely long enough to email customers) . I sent in a complaint as I couldn't see any other way to get help. No reply still and they have taken two payments. No apology or confirmation of how this could be resolved. Awful awful company.
The app for the ikea family credit card is useless!I have changed my telephone number so I can't log in but there's absolutely no way to speak to anyone!There's a credit on this account from a task rabbit cancellation which I was already cross about and I can't get it, I've waited months!I just want my money back!!
SImilar experience to others who have reviewed. Have been paying by direct debit for years, but no sign of a statement. I stopped my DD because I wanted to see my transactions/statement and be in control of the payments. They cannot provide a statement or access to my online account. And they keep sending letters to say that I've been charged a late payment fee, despite the fact that I've been paying 4 or 5 times the minimum payment each month. Why is it so difficult to send a statement and why am I not permitted to access my account? I lodged a complaint which apparently takes at least 8 weeks to investigate. Why??? Also, all the links they send in their letters for help functions go to 'service unavailable'. Seems there may be some scam operating here?!! Next step - Ombudsman. Please note: I have provided Ikano with the details of the complaint, so that they know this is a genuine review. I wonder if they will do anything?!!Update: see their reply - NSS! I already said I’d lodged a complaint. The idea is to find a solution!!!🙄
I had a store card with Newlook which no longer exists the card had a small credit limit on it. I had not used this card for many years but have been paying Ikano monies every month through a direct debit. I requested a statement from Ikano so to find out how much was owing and gave them 7 days to respond and if they did not I would stop the direct debit which I did. Mean while still no statement but letters saying they were charging me a fee of £12 for late payment. Also they have contacted my partner who is not the account holder for payment reminders? They can send me these letters about non payment but not a statement ? What have they to hide
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