I am extremely disappointed with the financing process handled by Ikano Bank.I initially applied for an IKEA credit card in store at Oxford Street, as no one clearly explained that a loan would be the proper 0% finance option. The credit card carries 23% interest, and instalments are only potentially offered after purchase — which is very misleading when you are expecting structured finance.Despite having an excellent credit history of over 25 years and a very strong Experian report, my credit card application was rejected.The following day, I applied from home for the minimum loan and was approved immediately. However, the next morning I received an email stating that my date of birth allegedly did not match their records and that I needed to apply again. I was very surprised, as I always double-check my personal details carefully.When I reapplied, I was rejected.How can someone be approved one day and rejected the next for the same information? The process feels inconsistent and unreliable, and it raises serious concerns about the accuracy of the decision-making system.Very disappointing and frustrating experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Ikano. We're a bank that puts our customers at the heart of everything we do, so treating you fairly comes naturally.
