Going to close account as quickly as possible. Awful customer service.They had an issue, but knowing this didnt bother telling customers. This involved them not taking the DD and the app sending a demand for payment. After calling my bank it was confirmed they hadnt even requested the DD payment. All of this would have been fine if they had immediately sent an email to customers explaining. I called customer service and they were useless. Couldn't tell me anything. After making the payment demanded I didnt want to be charged twice. They couldn't confirm anything just said they had only known about it for a couple of hours (so definitely long enough to email customers) . I sent in a complaint as I couldn't see any other way to get help. No reply still and they have taken two payments. No apology or confirmation of how this could be resolved. Awful awful company.
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