SImilar experience to others who have reviewed. Have been paying by direct debit for years, but no sign of a statement. I stopped my DD because I wanted to see my transactions/statement and be in control of the payments. They cannot provide a statement or access to my online account. And they keep sending letters to say that I've been charged a late payment fee, despite the fact that I've been paying 4 or 5 times the minimum payment each month. Why is it so difficult to send a statement and why am I not permitted to access my account? I lodged a complaint which apparently takes at least 8 weeks to investigate. Why??? Also, all the links they send in their letters for help functions go to 'service unavailable'. Seems there may be some scam operating here?!! Next step - Ombudsman. Please note: I have provided Ikano with the details of the complaint, so that they know this is a genuine review. I wonder if they will do anything?!!Update: see their reply - NSS! I already said I’d lodged a complaint. The idea is to find a solution!!!🙄
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