I had a store card with Newlook which no longer exists the card had a small credit limit on it. I had not used this card for many years but have been paying Ikano monies every month through a direct debit. I requested a statement from Ikano so to find out how much was owing and gave them 7 days to respond and if they did not I would stop the direct debit which I did. Mean while still no statement but letters saying they were charging me a fee of £12 for late payment. Also they have contacted my partner who is not the account holder for payment reminders? They can send me these letters about non payment but not a statement ? What have they to hide
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