The return and exchange policy is among the worst I've encountered. Customer service is slow, unhelpful, and lacks genuine interest in assisting customers. There's little cooperation, urgency, or accountability from the staff, making it seem like customers are not prioritized. The disparity between this location and others is frustrating; in some places, you can return opened items within 180 days if they are unused and in good condition, but here, returns are refused simply for opening the box, regardless of whether the product was used. This inconsistency is unacceptable and reflects unfair treatment. Customers shouldn't be penalized for checking their purchases. Overall, this experience was disappointing, and significant improvements are needed in customer support and the outdated return policy.
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IKEA is a European multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and occasionally home services.
