I received a broken item, specifically a dinnerware set. The response I received was frustrating. They told me to check the date, but the link they provided was not working. It feels like they are not taking this matter seriously. "Thank you for reaching out. We regret that you received a damaged product. We acknowledge your wish to handle the recycling yourself and will arrange a new delivery as follows: Your home delivery is scheduled for 01 January 0001 between 00:00 and 00:00, with no order number given. You can find your full order details here: Best regards, the customer service team."
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