Review Time
I received a damaged item, specifically a dinnerware set, and the response was unhelpful. They suggested checking the date, but the link provided was broken. It feels like they are not addressing this seriously. "Thank you for contacting us. We apologize for the inconvenience with your damaged product. We acknowledge your request to recycle the product on your own and will arrange a new delivery as follows: Your home delivery is scheduled for 01 January 0001 between 00:00 and 00:00, with no order number provided. You can find your complete order details here: Best regards, the customer service team."
I received a broken item, specifically a dinnerware set. The response I received was frustrating. They told me to check the date, but the link they provided was not working. It feels like they are not taking this matter seriously. "Thank you for reaching out. We regret that you received a damaged product. We acknowledge your wish to handle the recycling yourself and will arrange a new delivery as follows: Your home delivery is scheduled for 01 January 0001 between 00:00 and 00:00, with no order number given. You can find your full order details here: Best regards, the customer service team."
I placed an order and selected Express Delivery for 130€ for a Saturday. It was never delivered, and the status showed it wasn’t even packed. There was no respect for deadlines or communication, and I wasted my Saturday waiting.
A friend reported this company to the local authorities due to troubling practices. They seem to track users illegally, which can lead to being banned from their services. The odd part is that my friend was also banned from a nearby shop without ever being a customer there, and no one is responding to clarify the situation.
The customer service has been terrible! I've been trying to schedule an assembly appointment for two weeks through calls and emails, but there has been no response. Now, I have large boxes cluttering my living room. If you need assembly, I would advise against choosing this service.
I bought storage bags and found a large hole in one of them at home. This defect wasn’t visible in the store. I returned the next day to exchange it, but they refused because I had removed the label, even though the product code was clear. It’s very frustrating that exchanges for faulty products are not allowed just due to a label being removed. This feels unfair and possibly against consumer rights.
The kitchen planning resulted in a wrong blueprint, and the materials delivered did not fit, leaving the assembly team to leave my apartment with excess planks. Not only did I not receive a refund or assistance, but I was also fined for 'cancellation'. I ended up paying for the kitchen, construction work, and a fine, while having to deal with excess materials that I need to dispose of.
I have been visiting this company in Austria for years, and their customer service has consistently exceeded my expectations. It's refreshing to receive such great service! I also appreciate the availability of support in English, which is helpful in a city with many internationals. However, it would be great if their website and app offered an English option too, as that would enhance the overall experience.
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