I received a damaged item, specifically a dinnerware set, and the response was unhelpful. They suggested checking the date, but the link provided was broken. It feels like they are not addressing this seriously. "Thank you for contacting us. We apologize for the inconvenience with your damaged product. We acknowledge your request to recycle the product on your own and will arrange a new delivery as follows: Your home delivery is scheduled for 01 January 0001 between 00:00 and 00:00, with no order number provided. You can find your complete order details here: Best regards, the customer service team."
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