ikea.co.uk

1.7
1.7 Based on 160 reviews

...

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Disappointing experience with delivery and damaged items

I ordered bookcases for a media wall, but the first delivery was missing nine parcels. Out of the items we received, three were damaged. The company promised to send replacements, but the second delivery was also damaged. A third replacement arrived two days later, and it too was damaged. Ultimately, I had to drive to a store to pick up a replacement. There seems to be a lack of care in packaging and loading items. I would not recommend ordering for delivery if you expect to receive undamaged goods.

1
Date of experience: Nov 30, 2025

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