Absolutely appalled by the delivery…
Absolutely appalled by the delivery experience.
My order was split across three separate delivery drivers ARC and DPD for the other 2, yet somehow still arrived incomplete and damged.
Several items were missing, parts were absent from boxes, and some of the packaging was visibly burst on arrival with vital parts bent on opening.
For a company of IKEA’s scale and reputation, this is simply unacceptable.
The delivery service itself was chaotic taking 4 drivers to complete the order and now I have extra items that require uplifted.
No clear communication, inconsistent text updates, and long periods spent indoors waiting with no indication of when (or if) the drivers would arrive.
I wasted 2 entire days rearranging my schedule only to be left with half a bed and no clear explanation.
To make matters worse, contacting customer services has been incredibly difficult with limited accountability, although IKEA had a sense of urgency in resolving missing parts the script for apology was evidently insincere.
As for the excessive delivery charges paid, I expected a smooth, professional service — not a fragmented, substandard experience.
I expect far better from IKEA. This has been inconvenient, frustrating, and completely avoidable with proper coordination and basic customer communication.
Very disappointing
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