I am extremely disappointed with the service I have received from IKEA.
My original delivery was incomplete — only half of my order arrived. I had to contact IKEA myself to report the issue and arrange a redelivery. I was asked when it would be convenient, and I agreed to wait at home again for the replacement items.
Now, weeks later, I received a call saying my rescheduled delivery has been cancelled because the boxes are “damaged.” After spending over an hour on the phone with customer service, I was told my only options are to either collect the items myself or wait another week for delivery. This is after already waiting three weeks.
To make matters worse, I was then told by a “specialist” that I should take an Uber and collect the packages myself from a location an hour away.
I am seven months pregnant. Being told to arrange my own transport to collect items that IKEA failed to deliver correctly is unacceptable.
This situation is entirely due to IKEA’s errors, yet I am the one being inconvenienced repeatedly. The lack of ownership, poor communication, and unreasonable expectations placed on customers is shocking.
This has been the worst experience I’ve ever had with IKEA, and I will seriously reconsider shopping here again if this is how customers are treated when things go wrong.
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