⭐ Extremely Unhappy with Customer Service and Delivery
I am very unhappy with the customer service and delivery process provided by the company. I placed an order for a wardrobe on 02/01/26, with the first delivery set for 09/01. On the day of delivery, the app indicated “order on the way,” so I took an unpaid day off work to wait at home. Unfortunately, nothing arrived. After 7pm, I received a message stating that the delivery had failed, without any explanation.
The following day, I reached out to customer service. The representative was unaware of what had occurred, could not find my order, and provided no clear information. She rescheduled the delivery for 18/01, but shortly after, I received an email asking me to pay again, despite having already paid in full on 02/01/26.
A few days later, I got another email changing the delivery date to 20/01, again requesting payment for an order that was already settled. This entire situation has been incredibly disorganized, frustrating, and unprofessional. The company has now postponed the delivery until 20/01, citing a lack of capacity, which is entirely their fault. I have lost time, money, and trust in a service I expected much more from. Overall, a very disappointing experience.
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