An extremely disappointing experience. It's unfortunate that I ordered multiple storage containers but they couldn't be delivered to my home address for some unknown reason. I had to request delivery to a storage location far from me, as the store is even further away. The delivery email indicated a time frame from 10 to 12pm a week later. However, I found out that I needed to be present to collect from a vehicle, which is an unfamiliar pickup method for me. The driver was polite on the phone and mentioned that this situation occurs often, but he had to leave since I would arrive 5 minutes after the scheduled time if I hurried. He also mentioned that the delivery might return the next day as he had informed the company about the issue. Just a minute after our call, I received a notification that my order was canceled and a refund would be processed! I attempted to resolve the issue online, but there were no contact options available. So, I placed a new order for the same items, but half of them were unavailable! It's such a frustrating and illogical way to conduct business. Why couldn't I simply reschedule? I was paying for delivery on both occasions. I'm quite dissatisfied with this unprofessional and convoluted approach to delivery.
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