I’m writing to express my deep frustration and disappointment with the service I received. I paid for a Top AC package expecting the visibility and benefits that were promised. However, the ad was not listed as a Top Ad, and this is not just a minor glitch—it’s a failure to deliver on what I paid for.What made the situation worse was the completely unhelpful response from your customer support team. I was told that the ad is showing as a Top Ad on their end, but that is clearly not the case. I’ve checked multiple times from different devices, and it’s absolutely not being displayed as promised.I feel like I’ve been misled and charged for a service that your platform failed to provide. This isn’t just disappointing—it feels like a scam. If you’re going to charge premium prices, then deliver a premium service. Otherwise, don’t mislead your customers with false advertising.Please look into this issue immediately, correct the ad placement, or refund the payment. I expect a proper response—not generic excuses.
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Ikman.lk is a premier classified advertisements website operating in Sri Lanka.
