I’m sharing this to alert others. The service refused to refund an unused digital pass bought by mistake. No physical product was received, no service was used, and the season hasn’t started, yet they kept the full payment. Their website lumps all passes together, promoting access to various destinations, but it’s misleading since the cheaper ones exclude major mountains until after checkout. After realizing the error, I called to request a one-time refund, but they denied it. This no-refund policy for unused digital items feels predatory. A reputable company would simply reverse the transaction. If you’re thinking of getting this pass, be very cautious; a single mistake can cost you.
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