I bought a 4-day pass for the season and went snowboarding in Utah, where I visited two resorts. On my last day, I found my pass was invalid because they counted each resort visit as two uses, which I wasn’t informed of. There was no notice about this on the pass or website. When I contacted customer service, they offered no solutions and only suggested I buy a new season pass. This experience was incredibly disappointing. Transparency about resort access is crucial, and customer care needs improvement. I won’t be returning.
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