I would rate this a zero if possible. I’m shocked by the lack of customer service. I bought a base pass in late November with plans to ski, but after a postal strike, I learned I could have had it printed at the resort. When I reached out for support after not receiving it, I was ignored for a month. I requested to defer my pass since I hadn’t used any days, but the response was unhelpful, directing me to a customer service number. They claimed I was informed about printing options, but I never received such information. It’s frustrating to feel misled.
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