I had a terrifying experience at the resort when my son had to be airlifted for emergency surgery after a fall. The jump should not have been open given the snow conditions. I reached out to the company to push his pass to next year, but they insisted I should have purchased extra insurance. I just wanted to defer the pass, not get a refund. They could easily sell another pass. It’s disheartening to see the focus on profits over safety, especially after years of spending money on passes. I won’t be buying from them again.
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