I have held passes from this service since their inception and generally found them to offer good value, even with occasional use. This year, before activation, I discovered I needed a knee replacement and would miss the entire season. I reached out to the support team to see if my pass could be rolled over to the next season, but was informed, "there is nothing we can do - you should have purchased insurance." It's frustrating because they could have offered a solution if they were more customer-focused. I won't be renewing my pass with them again.
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