I worked from home the whole day to receive my delivery, but I got a notification saying I was not at home. The package was then sent to a pickup point. When I went there, they told me they don’t have it.I tried contacting Iliya Beauty multiple times: by email (no reply), by phone (no answer), and by live chat. The chat told me that for the Netherlands I must call or email, but both options are unsuccessful. I leave in two days, and I am also not in good health with reduced mobility, so I cannot keep traveling back and forth to a pickup point.At this point, I don’t know where my package is or who to contact. This level of customer service is very disappointing.
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ILIA is clean, skin-centric beauty. Wake up skin. Makeup the rest.
