I received my second order from them, a limited-edition book, quite damaged. The dustjacket was very badly creased, the book itself only slightly damaged (still not good for a new book, but I didn't want to be fussy), so I asked for a replacement of the dustjacket. First I was told to try and press the dustjacket, then they would look into it again. When that didn't help and I asked for a replacement a second time, I was referred to a long list of blemishes they don't consider bad enough to replace books for, never mind that mine had a whole selection of flaws, some of which weren't covered in the list. After I contacted them with photos of all that's wrong with my book, it ended with me being told that I could get a refund if I paid for the international return shipping of the book. That would have been so expensive - and by that time the book, a second title in a series, was also sold out - that I quit and kept this damaged copy so I at least wouldn't end up paying for nothing.I paid for a mint collector's edition and received a badly damaged one. Whoever put it into the package could see that at one glance and it was shipped anyway. The list of everything Illumicrate consider acceptable damage for a new book is pretty telling. This kind of issue is obviously not an exception and they aren't willing to make up for it when they send out damaged goods. That's why I really wouldn't recommend buying from them. I don't know a single book shop or club that has the nerve to send you something like this and then refuses to replace it.
Claim your business profile now and gain access to all features and respond to customer reviews.
