Review Time
Every item in the package has always arrived in perfect condition, even if the box was damaged. Their support teams has always answered quickly and the helped me change subscriptions when my country changed tarrif policies. The products are amazing. 100% recommended!
I have previously been subscribed to Illumicrate book boxes and cancelled due to having too many subscriptions and these are consistently the least interesting, original or well done designs. Recently I purchased a box as a one off as I wanted the book. The sprayed edge is off centre by a considerable amount. It draws the eye and is very disappointing for a book that cost nearly £30 including shipping. I was informed after 13 days waiting for a reply that this didn't classify as damage. I won't be displaying this book with my other sprayed edges. A book of this price should be considerably better quality and response needs to be far speedier.
It was my first time ordering from this company and my one book arrived damaged. I immediately took pictures and sent to the company. They responded within a couple of days and everything went super smooth in order to receive my replacement book! Great customer service will definitely buy from again!
Some of the best customer service I've ever gotten from a subscription box. I've had to reach out a couple times - once when a book I'd received was damaged, and then the replacement was damaged, too. (They replaced them, no questions asked and very generously, I might add)Recently, I spoke with Heather about upgrading my book-only box to a full-box sub, and she was so helpful and obliging. I now have their full-box sub and am eagerly awaiting my goodies. I'm so happy to support this company, who imo have some of the most beautiful SE books available right now, and so easy and pleasant to deal with.
I had made a typo when I opened my account and could not access it. This wasn’t much of a problem until the government shut down and since I am a federal employee and my husband is military- I needed to cancel my subscriptions until we get paid again. Atiya was absolutely the best to work with. She helped me access my account easily and even helped reverse a charge that took place before I could access my account. Thank you so much!
Wonderful customer service, placed an order and make a mistake ordering the wrong book for a friend, emailed and was sorted and refunded within the hour. Super friendly and helpful, staff. Anyone looking for the subscription boxes, do it! There books are unbeatable for quality.
Not only am I consistently impressed with the books that I receive from Illumicrate (their customizations are god-tier), but their customer service is always so kind and helpful. Coming from a US customer, I highly recommend them. I especially love their horror and sci-fi subscriptions.
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