The boxes themselves are good, the books are great quality and the items are always great quality even if you aren’t interested in the specific items. Customer service however leaves a lot to be desired. For whatever reason your address has to be set in stone 10-15 days before your crate ships, if you miss your windows to change your address well sucks to be you, you’ll be forced to pay postage again to get the product you’ve already paid for shipped to the right address. Don’t expect however for this problem to be sorted quickly oh no you’ll be waiting days before someone answers your email asking about getting a replacement box shipped out. Then days more after you’ve replied To say you want an invoice to pay the fee to get a box shipped out. So far I’m still waiting for my November box and my December box has already been shipped to the wrong address so I’ll be paying for postage on these boxes twice and I’ll be charged for a 3rd box before these others turn up. The rep is also very confrontational as stated in other reviews. This company needs to look at how it operates I’ve never heard of a subscription business that prints postage labels 2 weeks before a box even ships. Be warned. The product is nice and totally worth the money. If you have to talk to the customer service team it would probably be less hassle to get a refund through your bank and start a new subscription.
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