I am beyond frustrated with my experience with Il Makiage, and I genuinely feel misled by their so-called “trial” offer.
They heavily advertise a risk-free trial for their foundation — implying you can try the product and return it within 14 days if it’s not right for you. Sounds fair, right? Wrong.
Here’s what actually happened:
They pre-authorised my card for the full amount, and that money immediately left my available balance. So let’s be clear — this is not some harmless hold that doesn’t affect you. The funds were unavailable in my account the entire time I was within the “trial” window.
I processed my return well within the 14-day period, exactly as instructed. The return was accepted. But the moment the return was processed, the pre-authorisation charge completely vanished from my account history — and the money never came back.
No refund. No returned funds. Just gone.
And trying to deal with customer service has been an absolute nightmare. Slow responses, generic copy-and-paste replies, no real accountability, and no clear explanation of where my money is. It feels intentionally confusing.
If you’re advertising a “risk-free trial,” customers should not:
• Lose access to their money for weeks
• Have charges mysteriously disappear without refunds
• Struggle to get clear answers from support
This whole process feels deceptive. A trial should mean you aren’t financially penalised for trying a product. Instead, this feels like a trap hidden behind clever marketing.
I will not be purchasing from them again, and I strongly urge others to read the fine print and monitor their bank accounts carefully if they decide to try it.
Extremely disappointing experience.
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