I placed an order for three full-size products under the 'try before you buy' offer, which promised a free trial for 14 days with only shipping costs. However, I was charged £4.99 for delivery and then an additional £108.00. That charge has been pending for seven days now, despite customer service assuring me it would only be held for four days. I have sent multiple emails asking for clarification but have received no response. I will not be making further purchases from this company due to their unhelpfulness and misleading advertising.
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