I left something in the store and called to inquire about how to find it.
The operator asked me if I had seen the iLost page or filled out the form, but I couldn't find it because there was no lost item option anywhere in the website menu. When I asked how to access the page, she said I should be able to find it easily by searching for "lost items" from the homepage. I wish they would include the contact information in the menu.
I was told that lost items would be registered on a list and that I would have to wait until that was done, but in fact the store was equipped with a form where customers could submit lost items.
In the end, after I submitted my own request, the store registered it, and as there was a match, I was able to collect it, which was great, but I was left with the impression that the operator's explanation was insufficient.
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iLost for Business is a SaaS solution to manage the complete process of Lost & Found. iLost is reinventing the way organizations handle Lost & Found. Quick reporting of found property, handling online claims easily and simple hand-over process to the owner or a courier (booked by the owner). iLost can facilitate the complete shipping process. Either the customer can pick up the lost property, or the customer books and pays for a shipment, after which a courier picks up the package at the organization.
Turning a process that used to be a hassle into a fast, easy, and simple process for organizations while freeing up valuable staff time. iLost for Business automates administrative tasks and provides detailed reporting.
Customers can search for their found items 24/7 on all devices - smartphone, tablet or computer. iLost provides allround support to organizations enabling them to offer their customers an unmatched customer experience, resulting in a boost of the return rate.
iLost is certified on both ISO 27001 and ISO 9001.See more
